Information we collect
Glowkin services collect parent email, account details, support messages, order history, game progress, play sessions, safety logs, and technical diagnostics needed to run the site and game.
How information is used
Information is used to operate accounts, deliver purchases, provide support, improve gameplay, moderate online features, prevent fraud, and keep the Glowkin experience safe.
Children and parents
Purchases and account-level changes require grown-up controls. Child-facing areas avoid asking for unnecessary personal details.
Security
Account, payment, email, and admin credentials stay server-side. Public pages never include API keys, tokens, or payment secrets.
Contact for privacy questions
Email info@glowkindigital.com or write to Glowkin Digital Inc., 3150 Dufferin Street Suite 1029, North York, ON M6A 2T1.
Anonymous play measurement
We measure whether game pages load, play links are used, playable worlds become ready, and a browser-tab session begins active gameplay. An engaged session means at least 60 seconds of visible, unpaused play with recent input. These are session counts, not a count of unique people.
Measurement is operated by Glowkin on this website. It uses a random, temporary event reference for one page session, plus the game, build, event stage and a small set of campaign labels. It does not store player names, account identifiers, emails, IP addresses, ad-click identifiers, device fingerprints or detailed gameplay. No Google Analytics, Meta Pixel or advertising-network SDK is added by this measurement. Existing technical/security logs are separate.
No measurement cookie or persistent visitor identifier is created. We apply a 35-day retention cutoff and remove expired records when collection next runs. Global Privacy Control and Do Not Track signals are respected. You may also turn measurement off for this browser; the preference itself is stored locally and does not prevent playing.